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Prelim Program 111219

Our Meeting for Service & Support Executives is an annual meeting directed to senior executives in the service and support function including VPs, directors, and other executives interested in emerging trends impacting customer service and support, and business strategies to increase performance. This meeting provide continuing education to your senior managers in the service and support business area and also allows them to meet and network with other executives with similar responsibilities.

Our past meetings examined important emerging topics such as an assessment of “customer success”, an emerging strategy that has drawn considerable attention in many companies and service and customer support organizations;  special issues and requirements related to providing product service and support in “clinical” environments, the Internet of Things (smart, connected products) and the implications for product service and support.

Our November 12 meeting will examine several emerging and important topics in the product service and support area: “customer success”, the role of IoT and related technologies in service, the latest insights on the keys to successful connected business operations through IoT and other emerging technologies, and an assessment of how the medical/recreational cannabis market is growing and evolving, with advice from a cannabis testing lab on how to best support the service needs of client service customers in the cannabis space.



Venue Phone: (617) 864-1200

Venue Website:

One Bennett St., Harvard Square, Cambridge, Massachusetts, 02138, United States