ALDA 2020 Virtual Service & Support Executive Conference

December 10, 2020
11:00 AM – 1:00 PM Eastern

Join your peers and colleagues on December 10 as ALDA’s Service & Support Executive Conference goes virtual. The pandemic has altered how ALDA members interact with their teams and customers; digital transformations have been accelerated and new methods of service delivery are being explored and implemented. Based on feedback from past attendees, we will be tackling these top-of-mind issues for navigating this new normal and building for the future of service.

Continuing the fall ALDA Senior Management Conference theme of AI implementation, Eduardo Bonefont with BD will be sharing how they are looking at AI and machine learning moving forward, as well as leveraging augmented reality. Sean Jordan with BioTek will take a deep dive into the digital transformation they are undertaking, and how to best pivot with your team and customers.

These sessions will be followed by breakout rooms; an opportunity for you to interact with your peers, network, and discuss specific topics important to you and your team.

Click HERE to register!


Leveraging Augmented Reality, Artificial Intelligence and Machine Learning
Eduardo Bonefont
Vice President Life Sciences, Technical Services
Read Eduardo’s Bio HERE

Building the Digital Journey for Field Service Teams & Customers
    Sean Jordan
Service Director
Read Sean’s Bio HERE

Final 30 minutes: Breakout room topic-based conversations with your peers. We ask that you select your preferred topic during registration.

Topics/rooms include:

  • New Ideas for Service Revenue Streams (facilitated by Eduardo)
  • Virtual training (facilitated by Sean)
  • Innovations in Service
  • Better Data Utilization
  • Predictive Service

Registration is free to ALDA members; please forward to relevant members of your team who would find value in this content. See you there!

ALDA will host breakout rooms for participants following the presentations. These are opportunities to have smaller, more focused conversations around specific topics and to get to know each other better. You will be pre-registered for a room based on your responses on the registration form.