Thursday, December 10

11:00 am Eastern

ALDA’s 2020 Service & Support Executive Conference is going virtual. ALDA member company service and support teams will join their colleagues on December 10 to discuss the challenges and opportunities facing this critical component of our industry. The pandemic has altered how ALDA members interact with their teams and customers; digital transformations have been accelerated and new methods of service delivery are being explored and implemented. Based on feedback from past attendees, we will be tackling these top-of-mind issues for navigating this new normal and building for the future of service. 

Continuing the fall ALDA Senior Management Conference theme of AI implementation, Eduardo Bonefont with BD will be sharing how they are looking at AI and machine learning moving forward, as well as leveraging augmented reality. Sean Jordan with BioTek will take a deep dive into the digital transformation they are undertaking, and how to best pivot with your team and customers.

These sessions will be followed by breakout rooms; an opportunity for you to interact with your peers, network, and discuss specific topics important to you and your team.


Leveraging Augmented Reality, Artificial Intelligence and Machine Learning
Eduardo Bonefont
Vice President Life Sciences, Technical Services
Read Eduardo’s Bio HERE

Building the Digital Journey for Field Service Teams & Customers
Sean Jordan
Service Director
Read Sean’s Bio HERE

Final 30 minutes: Breakout room topic-based conversations with your peers. We ask that you select your preferred topic during registration. You will be pre-registered for a room based on your responses on the registration form.

Topics/rooms include: 

  • New Ideas for Service Revenue Streams (facilitated by Eduardo)
  • Virtual training (facilitated by Sean)
  • Innovations in Service
  • Better Data Utilization 
  • Predictive Service

Registration is free to ALDA members; please forward to relevant members of your team who would find value in this content. Click HERE to register! See you there! 


Members: If you have questions about our meetings, please contact